Shipments

What shipping options do I have?

We use different parcel services (PostNL, DPD, FedEx and DHL), depending on the contracts we have in specific countries. To see the shipping options and estimated delivery times, simply follow our checkout procedure. Once you enter your shipping address, the next step describes the shipping options for the country you selected. 

Will I receive a track&trace information about my package? 

If you entered a correct email address during checkout, you will be informed about your order/shipment throughout the whole process. Once your order is packed and ready to be shipped, you will receive an email with confirmation. You will the track&trace code from the parcel carrier company one we hand over the package to them. 

Why do I feel that the shipping costs are little too hight? 

We have negotiated very good prices with our shipping partners, to provide our customers with competitive prices. Many other companies offer cheap and/or free shipping, but reflect that in the higher prices of their products. As we want to be transparent with our customers, we do not do this. Then it might of course look like the shipping costs are a little steep. For every country, we offer certain treshold for free shipping. While we try to come up with a way to include these tresholds on our customer service page, feel free to send us an email to find out about your country's details. 

What if there is a delay with my parcel? 

Our shipping partners are not gods, and as such there is always a small possibility of your parcel not arriving in the estimated time frame. If this is the case, do not panic! We will do our best to fix it and keep you satisfied with our services. You can always contact us as soon as you feel like something is not going well with your shipment, and we will look into if straight away!

I received a delivery confirmation email, but not the package. What do I do? 

Based on our experience, this happens because of 2 reasons. First, the delivery driver marks the package as delivered shortly after attempting delivery to your door. If that is unsuccessful, the parcel enters back into their system and you can often set up an alternative delivery attempt. The second reason is that there was something wrong with the address or the delivery was unsuccessful, after which the parcel was sent back to sender (us). If that happens, we will contact you the same day to see what went wrong and how you would like to proceed.